Prioritizing Your Privacy and Individual Needs
Why We Choose Not to Bill Insurance
At Reflections Counseling and Assessment, we opt not to bill insurance to protect your confidentiality and to provide personalized care without the constraints imposed by insurance companies. We offer superbills for potential reimbursement and collaborate with Mentaya to streamline the reimbursement process for clients using out-of-network benefits. This structure allows us to meet clients' needs without providing diagnoses required by insurance companies.
Insurance and Billing Policy
We have found that using insurance can severely limit our clients' therapeutic options. While many clients have a diagnosis, others may want to develop skills, talk about difficulties they are experiencing, or vent about private matters. Without a diagnosis, insurance would not cover those services. Additionally, insurance may limit confidentiality. Beyond a diagnosis, insurance may request private treatment plans and therapy notes. Insurance may set a limit on the number of sessions a client can access, regardless of how many sessions are actually needed.
We want to ensure that we can provide all our clients with the help they need, regardless of what an insurance company dictates. We can provide monthly superbills, which clients can submit to their insurance. Some insurances will reimburse the client for some or all of the cost of the services.
We partner with Mentaya to help clients get reimbursed for their therapy services through out-of-network benefits. For those clients who decide to work with Mentaya, Mentaya will submit claims and handle any insurance follow-ups, so clients can get reimbursed faster and with less hassle than if they try to work through out-of-network benefits themselves. Mentaya charges a 5% fee per claim; this fee includes handling required paperwork, dealing with denials, and calling insurance companies.
We've partnered with Mentaya, a service that streamlines getting reimbursed for your therapy sessions through out-of-network benefits.
Mentaya is perfect if you:
Have out of network benefits
Feel overwhelmed by superbills and insurance
Have submitted superbills but failed to get any reimbursement
Simply want to skip the hassle of paperwork!
Here's how it works:
Our practice will enter your sessions into the platform.
Mentaya submits the claim and handles any insurance follow-up.
You get reimbursed by insurance!
Mentaya charges a 5% fee per claim, which includes handling any paperwork required, dealing with denials, and calling insurance companies.
It's risk-free: They guarantee claims are successfully submitted, or a full refund of their fees.
America is in the midst of a mental health crisis.
But finding a therapist who takes insurance can feel impossible.
